Our Commitments to Business Excellence and Customer Satisfaction
Our success reflects on our continuous commitments in providing quality, science, research, novel ingredients and sustainability as well as engagements with customers and partners.
Our Commitments to Business Excellence and Customer Satisfaction
Our success reflects on our continuous commitments in providing quality,
science, research, novel ingredients and sustainability as well as
engagements with customers and partners.
Our Commitments to Business Excellence and Customer Satisfaction
Our success reflects on our continuous commitments in providing quality, science, research, novel ingredients and sustainability as well as engagements with customers and partners.
We are committed to providing tangible solution to our customers in meeting their requirements, overcoming their challenges, and presenting innovative ingredient and latest science in order for all parties to succeed with distinct advantages in the market.
Our business and growth depend on our customers. As such, what matters to our customers, matters to PhytoGaia.
We are committed to providing tangible solution to our customers in meeting their requirements, overcoming their challenges, and presenting innovative ingredient and latest science in order for all parties to succeed with distinct advantages in the market.
Our business and growth depend on our customers. As such, what matters to our customers, matters to PhytoGaia.
Quality
Consistency in Quality is our first priority. We strive to exceed market standards.
How do we achieve it?
We partner with globally-recognized independent laboratories such as Eurofins and SGS for confirmation and verification.
In additional to the internal analytical results, Eurofins / SGS does carry out these analyses for verification purpose and thereby assuring its quality and assay.
Recognition
PhytoGaia’s ingredients (PetGaiaTM and MCTGaiaTM) have been qualified as a preferred supplier by NASC (National Animal Supplement Council). This prestigious acknowledgement serves as a testament to our steadfast dedication to delivering safe, effective, and innovative products for the global pet supplement industry.
Quality
Consistency in Quality is our first priority. We strive to exceed market standards.
How do we achieve it?
We partner with globally-recognized independent laboratories such as Eurofins and SGS for confirmation and verification.
In additional to the internal analytical results, Eurofins / SGS does carry out these analyses for verification purpose and thereby assuring its quality and assay.
Recognition
PhytoGaia’s ingredients (PetGaiaTM and MCTGaiaTM) have been qualified as a preferred supplier by NASC (National Animal Supplement Council). This prestigious acknowledgement serves as a testament to our steadfast dedication to delivering safe, effective, and innovative products for the global pet supplement industry.
Quality
Consistency in Quality is our first priority. We strive to exceed market standards.
How do we achieve it?
We partner with globally-recognized independent laboratories such as Eurofins and SGS for confirmation and verification.
In additional to the internal analytical results, Eurofins / SGS does carry out these analyses for verification purpose and thereby assuring its quality and assay.
Recognition
PhytoGaia’s ingredients (PetGaiaTM and MCTGaiaTM) have been qualified as a preferred supplier by NASC (National Animal Supplement Council). This prestigious acknowledgement serves as a testament to our steadfast dedication to delivering safe, effective, and innovative products for the global pet supplement industry.
Science and Innovation
Science and Innovation are the backbone of what we do at PhytoGaia. They are our Inspiration and Passion.
PhytoGaia is committed to conducting scientific research (clinical trials) on our branded products – to understand their beneficial effects and roles as nutraceutical ingredients for specific health benefits.
PhytoGaia also strive to develop clean, safe and innovative delivery system for our products to ensure better bioavailability and efficacy.
We are investing in big data analytics – to create smarter marketing strategies, to make accurate investment-related decisions and to provide better customer service and experiences for our valued customers.
Science and Innovation
Science and Innovation are the backbone of what we do at PhytoGaia. They are our Inspiration and Passion.
PhytoGaia is committed to conducting scientific research (clinical trials) on our branded products – to understand their beneficial effects and roles as nutraceutical ingredients for specific health benefits.
PhytoGaia also strive to develop clean, safe and innovative delivery system for our products to ensure better bioavailability and efficacy.
We are investing in big data analytics – to create smarter marketing strategies, to make accurate investment-related decisions and to provide better customer service and experiences for our valued customers.
Science and Innovation
Science and Innovation are the backbone of what we do at PhytoGaia. They are our Inspiration and Passion.
PhytoGaia is committed to conducting scientific research (clinical trials) on our branded products – to understand their beneficial effects and roles as nutraceutical ingredients for specific health benefits.
PhytoGaia also strive to develop clean, safe and innovative delivery system for our products to ensure better bioavailability and efficacy.
We are investing in big data analytics – to create smarter marketing strategies, to make accurate investment-related decisions and to provide better customer service and experiences for our valued customers.
Fair Trade and Sustainability
As a responsible nutrition company, PhytoGaia is committed to implementing fair trade and sustainable practices that ensures a balance between Economic, Social and Governance (ESG).
- Sustainability through Zero Deforestation
PhytoGaia and our partners are committed to a no deforestation policy. PhytoGaia does not collaborate or purchase products from companies that are involved or known/reported to be involved in deforestation practices. - Sustainability through Traceability
PhytoGaia has established a traceability system for its products. This allows us to identify and trace the history, distribution, manufacturing locations, to ensure the reliability and compliance to sustainability, in the areas of human rights, child labour (including health and safety), the environment and anti-corruption. - Fair Trade and Social Welfare
While we strive to control our cost in order to provide reasonable prices to our customers with the same or better quality of products and services, we are mindful that our partners and distributors as well as their suppliers / farmers must have a fair go and opportunity to make a fair profit.
By practicing and imposing the above requirements on PhytoGaia and on our suppliers / partners / toll processors, we commit to and ensure that our business is operated in a sustainable, fair and honest manner, throughout our supply chain.
PhytoGaia is a member of RSPO and therefore, we are fully committed to RSPO’s principles and criteria.
This Orangutan Friendly Logo represents our commitment and continuous efforts in protecting the all wildlife including the Orangutan.
We are committed to providing wildlife-friendly palm phytonutrients ingredients to our customers.
Fair Trade and Sustainability
As a responsible nutrition company, PhytoGaia is committed to implementing fair trade and sustainable practices that ensures a balance between Economic, Social and Governance (ESG).
- Sustainability through Zero Deforestation
PhytoGaia and our partners are committed to a no deforestation policy. PhytoGaia does not collaborate or purchase products from companies that are involved or known/reported to be involved in deforestation practices. - Sustainability through Traceability
PhytoGaia has established a traceability system for its products. This allows us to identify and trace the history, distribution, manufacturing locations, to ensure the reliability and compliance to sustainability, in the areas of human rights, child labour (including health and safety), the environment and anti-corruption. - Fair Trade and Social Welfare
While we strive to control our cost in order to provide reasonable prices to our customers with the same or better quality of products and services, we are mindful that our partners and distributors as well as their suppliers / farmers must have a fair go and opportunity to make a fair profit.
By practicing and imposing the above requirements on PhytoGaia and on our suppliers / partners / toll processors, we commit to and ensure that our business is operated in a sustainable, fair and honest manner, throughout our supply chain.
PhytoGaia is a member of RSPO and therefore, we are fully committed to RSPO’s principles and criteria.
This Orangutan Friendly Logo represents our commitment and continuous efforts in protecting the all wildlife including the Orangutan.
We are committed to providing wildlife-friendly palm phytonutrients ingredients to our customers.
Fair Trade and Sustainability
As a responsible nutrition company, PhytoGaia is committed to implementing fair trade and sustainable practices that ensures a balance between Economic, Social and Governance (ESG).
- Sustainability through Zero Deforestation
PhytoGaia and our partners are committed to a no deforestation policy. PhytoGaia does not collaborate or purchase products from companies that are involved or known/reported to be involved in deforestation practices. - Sustainability through Traceability
PhytoGaia has established a traceability system for its products. This allows us to identify and trace the history, distribution, manufacturing locations, to ensure the reliability and compliance to sustainability, in the areas of human rights, child labour (including health and safety), the environment and anti-corruption. - Fair Trade and Social Welfare
While we strive to control our cost in order to provide reasonable prices to our customers with the same or better quality of products and services, we are mindful that our partners and distributors as well as their suppliers / farmers must have a fair go and opportunity to make a fair profit.
By practicing and imposing the above requirements on PhytoGaia and on our suppliers / partners / toll processors, we commit to and ensure that our business is operated in a sustainable, fair and honest manner, throughout our supply chain.
PhytoGaia is a member of RSPO and therefore, we are fully committed to RSPO’s principles and criteria.
This Orangutan Friendly Logo represents our commitment and continuous efforts in protecting the all wildlife including the Orangutan.
We are committed to providing wildlife-friendly palm phytonutrients ingredients to our customers.
Anti-Bribery and Corruption
At PhytoGaia, we maintain a zero-tolerance policy towards bribery and corruption. We are committed to conducting all our business dealings in an open, honest, and ethical manner, in full compliance with the Malaysian Anti-Corruption Commission (MACC) Act and other relevant laws.
Our key principles include:
- No Gift Policy
We adopt a “No Gift Policy,” with exceptions recorded as part of our preventive measures. - Scope
The policy applies to all employees and directors, and we expect our business partners to adhere to the same ethical standards. - Third Party Due Diligence
We ensure thorough due diligence of all third-party associates to prevent any form of corruption. - No Political Contributions
We do not make any political donations, in-kind or monetary, to avoid conflicts of interest. - Whistleblower Protection
We encourage reporting of any violations in good faith, with strict confidentiality and without fear of reprisal.
By upholding these values, we aim to foster a business environment rooted in integrity and transparency.
Anti-Bribery and Corruption
At PhytoGaia, we maintain a zero-tolerance policy towards bribery and corruption. We are committed to conducting all our business dealings in an open, honest, and ethical manner, in full compliance with the Malaysian Anti-Corruption Commission (MACC) Act and other relevant laws.
Our key principles include:
- No Gift Policy
We adopt a “No Gift Policy,” with exceptions recorded as part of our preventive measures. - Scope
The policy applies to all employees and directors, and we expect our business partners to adhere to the same ethical standards. - Third Party Due Diligence
We ensure thorough due diligence of all third-party associates to prevent any form of corruption. - No Political Contributions
We do not make any political donations, in-kind or monetary, to avoid conflicts of interest. - Whistleblower Protection
We encourage reporting of any violations in good faith, with strict confidentiality and without fear of reprisal.
By upholding these values, we aim to foster a business environment rooted in integrity and transparency.
Anti-Bribery and Corruption
At PhytoGaia, we maintain a zero-tolerance policy towards bribery and corruption. We are committed to conducting all our business dealings in an open, honest, and ethical manner, in full compliance with the Malaysian Anti-Corruption Commission (MACC) Act and other relevant laws.
Our key principles include:
- No Gift Policy
We adopt a “No Gift Policy,” with exceptions recorded as part of our preventive measures. - Scope
The policy applies to all employees and directors, and we expect our business partners to adhere to the same ethical standards. - Third Party Due Diligence
We ensure thorough due diligence of all third-party associates to prevent any form of corruption. - No Political Contributions
We do not make any political donations, in-kind or monetary, to avoid conflicts of interest. - Whistleblower Protection
We encourage reporting of any violations in good faith, with strict confidentiality and without fear of reprisal.
By upholding these values, we aim to foster a business environment rooted in integrity and transparency.
Anti-Bribery and Corruption
At PhytoGaia, we maintain a zero-tolerance policy towards bribery and corruption. We are committed to conducting all our business dealings in an open, honest, and ethical manner, in full compliance with the Malaysian Anti-Corruption Commission (MACC) Act and other relevant laws.
Our key principles include:
- No Gift Policy
We adopt a “No Gift Policy,” with exceptions recorded as part of our preventive measures. - Scope
The policy applies to all employees and directors, and we expect our business partners to adhere to the same ethical standards. - Third Party Due Diligence
We ensure thorough due diligence of all third-party associates to prevent any form of corruption. - No Political Contributions
We do not make any political donations, in-kind or monetary, to avoid conflicts of interest. - Whistleblower Protection
We encourage reporting of any violations in good faith, with strict confidentiality and without fear of reprisal.
By upholding these values, we aim to foster a business environment rooted in integrity and transparency.
Human and Labour Rights
We are dedicated to upholding and respecting human and labour rights in every aspect of our operations. Our commitment extends to ensuring that all practices within our business comply with Malaysian laws and international standards.
Our Commitments Include:
- Respect and Fairness
We ensure all employees are treated with dignity and fairness. We are committed to protecting their safety, health, and fundamental rights. - Zero Tolerance for Modern Slavery
We strictly prohibit any form of slavery, forced labour, or human trafficking. All work must be voluntary, and employees have the freedom to leave or resign in accordance with our procedures and Malaysian Labour Law. - Child Labour Prohibition
We do not employ children or young persons as defined by the Children and Young Persons (Employment) Act 1966. - Equal Opportunity and Non-Discrimination
We champion diversity and equal opportunity in all employment practices. Our approach ensures non-discrimination in recruitment, career development, and working conditions, regardless of race, gender, religion, or other protected characteristics. - Safe Working Conditions
We are committed to providing a safe and healthy work environment for all employees. - Harrasment-Free Workplace
We strive to create a work environment free from harassment, intimidation, and violence. Any such behaviour is not tolerated and will be addressed promptly.
We also expect our vendors, contractors, and business partners to adhere to these principles and inform us of any instances of non-compliance.
Human and Labour Rights
We are dedicated to upholding and respecting human and labour rights in every aspect of our operations. Our commitment extends to ensuring that all practices within our business comply with Malaysian laws and international standards.
Our Commitments Include:
- Respect and Fairness
We ensure all employees are treated with dignity and fairness. We are committed to protecting their safety, health, and fundamental rights. - Zero Tolerance for Modern Slavery
We strictly prohibit any form of slavery, forced labour, or human trafficking. All work must be voluntary, and employees have the freedom to leave or resign in accordance with our procedures and Malaysian Labour Law. - Child Labour Prohibition
We do not employ children or young persons as defined by the Children and Young Persons (Employment) Act 1966. - Equal Opportunity and Non-Discrimination
We champion diversity and equal opportunity in all employment practices. Our approach ensures non-discrimination in recruitment, career development, and working conditions, regardless of race, gender, religion, or other protected characteristics. - Safe Working Conditions
We are committed to providing a safe and healthy work environment for all employees. - Harrasment-Free Workplace
We strive to create a work environment free from harassment, intimidation, and violence. Any such behaviour is not tolerated and will be addressed promptly.
We also expect our vendors, contractors, and business partners to adhere to these principles and inform us of any instances of non-compliance.
Human and Labour Rights
We are dedicated to upholding and respecting human and labour rights in every aspect of our operations. Our commitment extends to ensuring that all practices within our business comply with Malaysian laws and international standards.
Our Commitments Include:
- Respect and Fairness
We ensure all employees are treated with dignity and fairness. We are committed to protecting their safety, health, and fundamental rights. - Zero Tolerance for Modern Slavery
We strictly prohibit any form of slavery, forced labour, or human trafficking. All work must be voluntary, and employees have the freedom to leave or resign in accordance with our procedures and Malaysian Labour Law. - Child Labour Prohibition
We do not employ children or young persons as defined by the Children and Young Persons (Employment) Act 1966. - Equal Opportunity and Non-Discrimination
We champion diversity and equal opportunity in all employment practices. Our approach ensures non-discrimination in recruitment, career development, and working conditions, regardless of race, gender, religion, or other protected characteristics.
- Safe Working Conditions
We are committed to providing a safe and healthy work environment for all employees. - Harrasment-Free Workplace
We strive to create a work environment free from harassment, intimidation, and violence. Any such behaviour is not tolerated and will be addressed promptly.
We also expect our vendors, contractors, and business partners to adhere to these principles and inform us of any instances of non-compliance.
Human and Labour Rights
We are dedicated to upholding and respecting human and labour rights in every aspect of our operations. Our commitment extends to ensuring that all practices within our business comply with Malaysian laws and international standards.
Our Commitments Include:
- Respect and Fairness
We ensure all employees are treated with dignity and fairness. We are committed to protecting their safety, health, and fundamental rights. - Zero Tolerance for Modern Slavery
We strictly prohibit any form of slavery, forced labour, or human trafficking. All work must be voluntary, and employees have the freedom to leave or resign in accordance with our procedures and Malaysian Labour Law. - Child Labour Prohibition
We do not employ children or young persons as defined by the Children and Young Persons (Employment) Act 1966. - Equal Opportunity and Non-Discrimination
We champion diversity and equal opportunity in all employment practices. Our approach ensures non-discrimination in recruitment, career development, and working conditions, regardless of race, gender, religion, or other protected characteristics. - Safe Working Conditions
We are committed to providing a safe and healthy work environment for all employees. - Harrasment-Free Workplace
We strive to create a work environment free from harassment, intimidation, and violence. Any such behaviour is not tolerated and will be addressed promptly.
We also expect our vendors, contractors, and business partners to adhere to these principles and inform us of any instances of non-compliance.
Human and Labour Rights
We are dedicated to upholding and respecting human and labour rights in every aspect of our operations. Our commitment extends to ensuring that all practices within our business comply with Malaysian laws and international standards.
Our Commitments Include:
- Respect and Fairness
We ensure all employees are treated with dignity and fairness. We are committed to protecting their safety, health, and fundamental rights. - Zero Tolerance for Modern Slavery
We strictly prohibit any form of slavery, forced labour, or human trafficking. All work must be voluntary, and employees have the freedom to leave or resign in accordance with our procedures and Malaysian Labour Law. - Child Labour Prohibition
We do not employ children or young persons as defined by the Children and Young Persons (Employment) Act 1966. - Equal Opportunity and Non-Discrimination
We champion diversity and equal opportunity in all employment practices. Our approach ensures non-discrimination in recruitment, career development, and working conditions, regardless of race, gender, religion, or other protected characteristics. - Safe Working Conditions
We are committed to providing a safe and healthy work environment for all employees. - Harrasment-Free Workplace
We strive to create a work environment free from harassment, intimidation, and violence. Any such behaviour is not tolerated and will be addressed promptly.
We also expect our vendors, contractors, and business partners to adhere to these principles and inform us of any instances of non-compliance.
Continuous Engagement with Customers and Partners
To succeed and lead in this rapidly changing landscape, we embrace continuous engagement with customers and partners as our commitment. We listen to our customers to understand their requirements as well as standards and thereby developing products that cater to our customers’ changing needs and market expectation – legislatively and consumer demands.
Continuous Engagement with Customers and Partners
To succeed and lead in this rapidly changing landscape, we embrace continuous engagement with customers and partners as our commitment. We listen to our customers to understand their requirements as well as standards and thereby developing products that cater to our customers’ changing needs and market expectation – legislatively and consumer demands.
Constructive ideas and suggestions are welcome.
We look forward to hearing from you.